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                                             Instructions to Order

First of all, in order to place an order or purchase our products, you need to enter in the Restricted Area and need to register, if you haven't registered yet please enter : New Registration and fill in all your details and you'll immediately receive an e-mail with a Login and a Password you will need each time you wish to place an order or visit our Reserved Area ; you also can subscrive our Newsletter so to benefit in advance news and promotions.
 
In order to be able to place an order, it is necessary to have a Vat Number ( only if you are part of the European Community, for other States not necessary the Vat Number )
 
Prices : You can look at the prices in the Restricted Area of the web site, all prices are unit one.
 
Discounts : On top of the price list prices there will be applied a 30% Re-sellers discount.
 
Customs Duty & Taxes ( Your local Taxes ) : are not included in the price : Customs duty & taxes ( Your Local Taxes ) are not included in the price, because they vary from country to country. For more informations, calculate your duty & taxes, visit : www.dutycalculator.com  ( Attention, our company does not assume any RESPONSIBILITY if the amounts derived from the counts of the site www.dutycalculator.com do not match the costs applied by customs in your state )
This is the our : Harmonized Commodity / Custom Code 71171900  ( corresponds to : custom jewellery )
 
Minimum Order : Euro 300  in assorted in articles and colour  ( Vat Number, only if you are part of the European Community, for other States not necessary the Vat Number )
 
Payments : You can make the payment with bank : Bank transfert in advance ( before to ship the order we'll send you the Proforma Invoice and instructions by Fax or e-mail )
 
If you wish you also can pay by following Credit Cards : PayPal -Visa -Master Card - American Express - ( it's the safer and faster payment way )
 
How to place orders : To place the orders it is recommended to use the online system on our web site, it's faster and it never fails, if there are any changes to make to the order it is possible to send it by Fax + 39 041 8842009 or by e-mail:  info@muranoglass-vases.com
 
Delivery time : Orders are normally despatched in approx.18 working days.
 
Delivery & Shipment : The delivery of the order normally happens in approx. 2/3 working days with UPS  has a  tracking service where you can always trace your package is, to access this on-line service visit the web site ww.ups.com  or alternatively call the toll free number. Freight costs change depending to country, box dimension and weigth, for more information to shipping costs, please visit : www.ups.com
 
Article Lines : In the web site you can choose between 13 different article lines, divided as follow :
 
New Models : Keep on checking this area, because we constantly insert new models
 
Murano Glass - Economy Line : It's the most economic line we have, in this line you can find some articles, such as: vases, glass bowls, drinking glasses, plates and centrepieces but with a lower price than the same articles of other lines.

Murano Glass Vases : On this area you'll find a huge collection of  Vases, entirely hand made by Murano master glass-makers

 
Murano Glass Plates : On this area you'll find a huge collection of Plates of different sizes, entirely hand made by Murano master glass-makers

Murano Drinking Glasses : On this area you'll find a huge collection of drinking glasses of different sizes and colours, entirely hand made by Murano master glass-makers

Murano Glass Bowls and Centrepieces : On this area you'll find a huge collection of Bowls and Centrepieces, entirely hand made by Murano master glass-makers

Murano Glass Animals :
On this area you'll find a huge collection of Animals in different sizes and colours, entirely hand made by Murano master glass-makers

Murano Glass Small Animals : On this area you'll find a huge collection of  small Animals in different colours, entirely hand made by Murano master glass-makers

Murano Glass Sculptures : On this area you'll find a huge collection of esclusive Sculptures in different sizes and colours, entirely hand made by Murano master glass-makers

Murano Glass Christmas Balls : On this area you'll find a huge collection of Christmas Balls in different colours and processing, entirely hand made by Murano master glass-makers

Murano Glass Wedding Gifts : On this area you'll find a huge collection of esclusive Wedding Gifts in different sizes and colours, entirely hand made by Murano master glass-makers

Murano Glass Decorative Home : On this area you'll find a huge collection of Decorative Home in different sizes and colours, entirely hand made by Murano master glass-makers
 
Murano Glass Wall Sconces & Lamps : On this area you'll find a huge collection of Wall Sconces & Lamps in different sizes and colours, entirely hand made by Murano master glass-makers
 
Product dimensions and composition : Every article showed on our web site and catalogue, has the object dimension's, height, diameter, weight, and composition's including, a brief explanation how the item has been made.
 
Packages : Given the large breadth of the sizes and shapes of our products can not be made of boxes or packages tailor-made, the product is carefully wrapped in bubble bag and inserted into a carton of good quality.
 
Guarantee : The Guarantee Original Murano Glass Certificate is supplied with all our collections and products,our all articles are produced using only original Murano Glass. We provide a further guarantee that the totality of our production is certified and 100% Made in Italy, created using Italian Glass

Each product is signed by hand : Our all products are made exclusively by hand, each of our article is signed by the our Master Glassmaker.

The Mark : Promovetro Consortium : Attached sticker ( Promovetro Consortium ) further proves its Murano origin.
 
Catalogue : We do not send catalogues by mail or courier any longer ( they got lost and took too much time to be delivered ) if you wish you can download our catalogue from our web site on the page Download Catalog , it is easy and quick and always updated with last models.
 
Recommended Products : On the left side under every page there are recommended products to add combined the purchased ones.

Attention : Due to handmade nature of our glass productions : the shapes, diameters, heights and colors might slightly vary..

 

For further questions or details please visit the FAQ page on our web site.

 

 Please send us an e-mail at info@muranoglass-vases.com if we can help you, we'll be pleased to do it

 

  

 

 Tel. + 39  347 6687199  -    Fax.+ 39  041 8842009

e-mail : info@muranoglass-vases.com

Venice - Italy

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