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Frequently Asked Questions and Answers

( Please review the following Questions and Answers carefully, and check them periodically for changes )

How to order:

To place an order or purchase our articles you need to go to our web site into the Restricted Area and you have to register. If you haven't registered yet, please go to : New Registration fill in all your details and you'll immediately get an e-mail with a Username and Password which allow you to place an order or enter into the Restricted Area where you can see all our articles with prices included ; if you wish you also can subscrive our Newsletter from where you can benefit in advance all news and promotions

In order to be able to place an order, it is necessary to have a Vat Number
(only if you are part of the European Community, for other States not necessary the Vat Number)

You can place an order as follow :

You can directly place an order on this web site www.muranoglass-vases.com  ( it's the easiest, safest and quicker way ) but you first need to register in:
You can send your order by e-mail to : info@muranoglass-vases.com
You can send your order by fax on + 39 041 8842009

I've never placed an order on line, is it difficult ?

Placing an order on line it's the easiest, safest and quicker way, you simply need to fill in the choosen article page's the quantity ( in the bottom right side of the page ) and choose the colors, go to ADD and you can then proceed with the shopping following the instructions you can find on the bottom page.

How can I see prices ?

To be able to view at every article price's, you need to subscrive our web site and enter into the Restricted Area

Are the prices of the web site Restricted Area's are unit ones ?

All prices our web site are unit prices.

I do not have a VAT number, how do i buy ? ( Mandatory for European Union and Russia )

If you do not have a Vat Number, in this case we have to add VAT to your order ,can you please send your Fiscal Code or ITIN , or INSEE or NIF and a copy of a valid document of yours : identity card or passport ( it has to be valid for the European community ) to following fax number : + 39 041 8842009 or by email : info@muranoglass-vases.com
( The Vat Number, it is mandatory only if you are part of the European Community, for other States is not necessary )

The customs duty & taxes ( Your Local Taxes ) are already included in the price ?

No, Customs duty & taxes ( Your Local Taxes ) are not included in the price, because they vary from country to country. For more informations, calculate your duty & taxes, visit : www.dutycalculator.com  ( Attention, our company does not assume any RESPONSIBILITY if the amounts derived from the counts of the site www.dutycalculator.com do not match the costs applied by customs in your state ) This is the our : Harmonized Commodity / Custom Code 71171900  ( corresponds to : custom jewellery )

Are there any discounts for Re-sellers, wholesalers, Pomotional Agencies, Big Distributions ?

Sure there are, subscrive our web site and you'll get an e-mail with all offers and discounts you've access to .

Is there a minimum order ?

The minimum order is of  Euro 300  in articles and assorted colors ( Vat Number, only if you are part of the European Community, for other States is not necessary )

How can I pay ?

You can make the advance payment with: Bank transfert in advanced ( Swift ) before to ship the order we'll send you the Proforma Invoice and instructions by Fax or e-mail.

( For Bank Transfert in Advanced (swift ) order delivery is 15 working days, after received your payment )

If you wish you also can pay by following Credit Cards: PayPal -Visa -Master Card - American Express

( it's the safer and faster payment way )   How PayPal Works

The Payment by Credit Card is Secure ?

Sure, the credit card payment is made through a safe Server with a SSL at 128 Bit cryptography system.

What are the production times of an order ?

We normally production an order in about 15 working days .

What are the delivery times of an order ?

The delivery normally takes in 2/3 working days in Europe with UPS  courier, 4/5 working days in the other countries of the world.

Am I able to see the past orders I've made on line and what I've ordered ?

Sure, you simply need to to enter the Restricted Area and then the link : Your orders and you see both the orders you've made before as well as what you've ordered in details .

How will be delivered the order ?

Orders are delivered with UPS   courier, which has a tracking system so to be able to trace every time you wish the parcel, to view at this on line service you can enter the web site www.ups.com

What are the shipping costs ?

it depends on the weight and the measures of the package, and what country the parcel is shipped.

The articles have an insurance ?

No, articles do not have an insurance; counting the statistic of the damages it doesn't worth to insure them with the courier ; in case your parcel should get lost or damaged, or you see that has holes in it, you should immediately notify the courier, who are handing over the package, and sign subject ( we recommend that you always check very well, before you collect it and sign the receipt ) 

What shall I do if there are any transport damages ?

Goods is packed in a very efficient way therefore there are rare damaged cases, but considering the fragile nature of the articles, this can alwasy happen. In this case you kindly need to inform us directly by e-mail on info@muranoglass-vases.com or sending us a Fax on + 39 041 8842009 specifying the nature and the entity of the damage.
The damaged items need to be held available to the Company which can ask for the back sending, until different disposition.

How can I be updated with your News and Promotions ?

Registering to our newsletter, you'll get an e-mail every time there should be some News or special offers

How can I get your Catalogue ?

You can directly download it from the web site following this link : Download Catalogue on PDF ( we do not send catalogues by post or courier any longer, they got lost and took too much time to be delivered and they never were updated )

The online catalog is updated with the latest models ?

Sure it is, the catalogue is automatically updated every time we add new models.

Can i show yours catalog to my customers ?

Sure you can, you also can collect new orders as there aren't any logo or tel. numbers that can be connected to us .

What is the recommended selling price of the articles I'm buying ?

There isn't a specific rule, it depends on which country you're selling.

Can I include your articles in Catalogues, web sites, promotions or tv shops ?

Yes you can, but before to include something and confirm this to your customer, you need to contact our company to check in advance if it is a continuous article  ; we otherwise cannot assume any responsabilities if the article has been included without our approval with a written confirmation by email.

Can I re-sell the articles by internet ?

Sure you can, if you're interested in selling our articles in your web site, you need to send us your company request's including your web site details, we'll give you then our approval as well as our brand use's, along our necessary technical support with images, video, texts and translations, please visit : Pinterest page

Warning all the photos and text content of our web site are all Copyright Unauthorized duplication or misuse by us, will be punished in terms of legally law )

I would like to become your Re-seller and having the Exclusivity of your articles, what are your conditions ?

It depends on which area you live and which turnover is made there. Basing on those information, we normally require a minimum 3 months turnover to keep the exclusivity ; at the end of the 3 months, depending on the results that have been made, we'll decide for the possible exclusivity .

Your articles are all made in Italy with Murano glass ? and are they Made in Italy certificated ?

Yes they are, we have our own Factory in Murano - Venice ( founded in the 55s ) and we manufacture all our products using only original Murano Glass Made in Italy.

Is there also a Guarantee which certifies me that the article is made in Italy ?

Yes, all our articles have a Certificate of Guarantee which guarantees that it is made in Italy and it entirely has been manufactured with authentic Murano glass.

Each product is signed by hand ?

Sure, our all products are made exclusively by hand, each of our article is signed by the our Master Glassmaker.

Have the articles any boxes or packages ?

Given the large breadth of the sizes and shapes of our products can not be made of boxes or packages tailor-made, the product is carefully wrapped in bubble bag and inserted into a carton of good quality

How can I know the dimensions of the article ?

Under every article you find on the web site or catalogue there are the dimensions of the item including the lenght of the cord or the necklace, there is also specified the glass compositions and a brief explanation of the manufacturing procedure .

I've seen on the web site that there are many article lines to choose between ..

Yes, on the web site you'll see 13 article lines you can choose between, divided as follow :

New Models : Keep on checking this area, because we constantly insert new models
 
Murano Glass - Economy Line : It's the most economic line we have, in this line you can find some articles, such as: vases, glass bowls, drinking glasses, plates and centrepieces but with a lower price than the same articles of other lines.

Murano Glass Vases : On this area you'll find a huge collection of  Vases, entirely hand made by Murano master glass-makers

Murano  Glass Plates  : On this area you'll find a huge collection of Plates of different sizes, entirely hand made by Murano master glass-makers

Murano Drinking Glasses : On this area you'll find a huge collection of drinking glasses of different sizes and colours, entirely hand made by Murano master glass-makers

Murano Glass Bowls and Centrepieces : On this area you'll find a huge collection of Bowls and Centrepieces entirely hand made by Murano master glass-makers.
 
Murano Glass Animals: On this area you'll find a huge collection of  Animals in different colours, entirely hand made by Murano master glass-makers.

Murano Glass small Animals: On this area you'll find a huge collection of  small Animals in different colours, entirely hand made by Murano master glass-makers.
 
Murano Glass Sculptures : On this area you'll find a huge collection of esclusive Sculptures in different sizes and colour, entirely hand made by Murano master glass-makers.
 
Murano Glass Christmas Balls : On this area you'll find a huge collection of Christmas Balls in different colours and processings, entirely hand made by Murano master glass-makers.
 
Murano Glass Wedding Gifts : On this area you'll find a huge collection of esclusive Wedding Gifts in different sizes and colours, entirely hand made by Murano master glass-makers.

Murano Glass Decorative Home: On this area you'll find a huge collection of Decorative Home in different sizes and colours, entirely hand made by Murano master glass-makers.
 
Murano Glass Wall Sconces & Lamps : On this area you'll find a huge collection of Wall Sconces & Lamps in different sizes and colours, entirely hand made by Murano master glass-makers.

How can I know the kind of manufacturing procedure of the article ?

Under every article you find on the web site or catalogue there is a brief explanation of the manufacturing procedure .

Are there any videos or images which show the glass manufacturing procedure or how the articles are made ?

Yes, there are 19 videos on our web site pages : Company - Video the Processing procedure where you can view how they are manufactured and the different glass making techniques.

I've seen there are articles that can be purchased in assorted colours as well as single colour, what does it mean ?

This way we give our Customers the possibility to purchase the same article, in assorted colours ( as written on the description ) as well as per single one color.

May I purchase as an individual ( private person ) ?

No, you can't, we're manufacturer and we have to respect our Re-sellers and Wholesalers .

Attention :

Due to handmade nature of our glass productions : the shapes, diameters, heights and colors might slightly vary.

 

Do you have any further questions ?

Please send us an e-mail at info@muranoglass-vases.com if we can help you, we'll be pleased to do it

Tel. + 39 347 6687199 - Fax.+ 39 041 8842009

e-mail : info@muranoglass-vases.com

Venice  -  Italy

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